New Client FAQ


Here are the most frequently asked questions that new clients to the QG ask:

Q: It's my first visit for a haircut at the QG and I see four different haircut types, what is the difference and what should I choose? 

A: First of all the Precision Haircut is the longest service of all four. We recommend that all new clients to the QG, select this service in order to better get an assessment of your needs.  We can't add more time to your service if you book another one of our haircut services if it turns out that your particular hair type, style or length demands it.  After your first service, we can take notes add a picture of the finished product and give you recommendation on which how to maintain your hair as well as what to book for the future.  The Precision Haircut is also good for those who typically receive a scissor cut, want a dramatic change or if it has been awhile since their last service.

A Buzzcut is one clipper length all over with no fading or blending (a fifteen minute service).

A Shape up/Line up is using a trimmer to "tighten or clean up" the "outline" or  edges of your hair line, i.e., forehead, temple, around the ears and neck.

A haircut at the QG is for those who are looking for a detailed haircut in the same style as your last service.  The haircut and Precision haircut include a hair wash or rinse and all haircuts include a razor outline.  

Q: Is a beard trim part of the haircut?

A: Not if you want it trimmed properly. Your facial hair trim takes time for our grooming team to do it properly.  If you beard is particularly long, please consider the Quinntessential Beard trim which gives us additional time to use all of the tools at our disposal. All beard trims come with a razor outline. 

Q: Why is a credit card required when making an appointment?

A: For two reasons: First, because of COVID 19, we have tried to reduce or eliminate touch points throughout our experience.  If you use the credit you store with us securely, it will allow for touch-less transactions.

Secondly, just as when you secure a reservation for a hotel, restaurant or rental car, In order to hold a reservation, a valid credit card is required.  Cancellation fees do apply to appointments missed. Our cancellation policy is stated on the right side of our online booking portal and a link on the bottom of our scheduling app.

Q: What is the QG? 

A: QG's goal is to disrupt how professionals take care of themselves and their appearances by reducing stress and decision fatigue with our one stop destination (hair, clothing, tailor, relaxation) and social club experience (speakeasy style bar, cigar lounge, events). At the QG, we believe looking good should be fun and easy.

Q: What is a membership at the QG?

A: The QG membership is a culmination of our vision that "looking good should be fun and easy".  The QG is the third space for many of our members (The third space is a where you spend your time when you are not at home or the office). A member at the QG must have demonstrated professional success and solid personal reputation. An application results in an interview to ensure that the membership benefits both parties. An additional interview allows us to get to know how we can take care of all of your personal to do's so you can focus your time in what you do best.  Afterward each member is paired with a membership concierge who helps you look your best and facilitate your needs. A QG member has access to our exclusive cigar lounge, exclusive offers, member's remote work perks, exclusive events as well as use of their minimum to spend on any of our services, retail and/or food/beverage. 

Q: Are children welcome for services?

A: The QG has many client children and teens who receive grooming service at the QG. We love being part of the first haircut experience and the many father-son appointments. However our commitment is to provide a safe, proper, and enjoyable experience for all our clients.  If provider has to end service abruptly due to inability of the child to stay still or composed, we will then follow our cancellation policy by requesting payment for time booked. If you have any questions or concerns about booking your child, please feel free to contact us at the  Spa treatments and therapy sessions are for clients 18 years and older. For additional policy information regarding children's haircut services, please read our post