If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Return shipping fees are free for exchanges or store credits on full priced orders.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Your refund, replacement product, or store credit will occur when your returned order meets the above criteria
- Restocking fees of 10% of item price if original wrapping or tags are damaged or missing.
- Lost or damaged returns will not be the responsibility of the QG.
- email us at firstname.lastname@example.org or text 410 618 1704 if you have additional questions.